Shipping & Returns
Products & Pricing
Shana Fagan Photography reserves the right to make changes to its descriptions of products on this website at any time.
Price and its availability may be subject to change without notice at any time and without Shana Fagan Photography incurring liability.
The price of the products will be the price quoted in the website when your order is confirmed, and payment has gone through.
You will also pay any shipping charges as quoted in the checkout page of the website.
Image Colours Disclaimer
Please note, most home laptops, laptop, mobile phone screens & PC’s are not colour calibrated, therefore both the printed image and frame colour supplied may not exactly match the colours viewed on the website.
Purchasing, Payment & Shipping Rates
You may purchase products through my online shop within this website. Payment must be received in full prior to shipping of your product.
The individual product costs, details of products selected, and shipping rate are listed in the shopping cart prior to checkout.
Shipping rates will be calculated depending on the products ordered and the destination country prior to final payment. The cost of shipping will be the rate quoted in the website at the time your order is confirmed, and payment has been made. Any additional products ordered may incur additional shipping charges.
Shipping rates may be subject to change without notice at any time.
Payment is processed by stripe. Once stripe process your payment an email confirmation of payment and your order details are sent to Shana Fagan Photography.
Shana Fagan Photography does not store your credit card information.
Value Added Tax is currently not applicable to any pricing for my products or services on this website. However the tax status may change in future, please check this page regularly to ensure you are familiar with the current tax status.
Production and Delivery
Once confirmation of payment and order details are received, your order will be checked, created and printed.
Shana Fagan Photography reserve the right at any time to cancel your order and retain the products. In this event, Shana Fagan Photography will refund you the price of the products and shipping paid.
Supply times may vary throughout the year, depending upon seasonal demand. Any specified delivery date that you may request cannot always be guaranteed, however Shana Fagan Photography will always try to deliver the products by your requested delivery date.
Generally, orders are dispatched within 2-3 weeks of placing an order.
Shana Fagan Photography will arrange for delivery of the products you order to the confirmed shipping address provided to us.
Heavyweight postal tubes for prints and double-walled cardboard for framed prints are used to help ensure your purchase is as well protected as possible during transit. Whilst a reputable shipping company or courier will always be used, Shana Fagan Photography have no direct control of your shipment whilst in transit.
Unless otherwise specified, all products dispatched will originate from the Republic of Ireland. Shana Fagan Photography will always obtain proof of posting upon dispatch.
Cancellation and Returns – Physical Products
It is very much hoped that you are completely satisfied with any products delivered, therefore you must inspect the products as soon as possible following delivery.
If you are not satisfied with any products delivered, or if you have changed your mind, you have the right to cancel your order within 14 days from the receipt date of the products. Should you wish to do so, you must notify Shana Fagan Photography in writing by email or post advising that you wish to cancel the order. Please contact me for return address and details.
You must return the products to us in the condition in which they were received, within 14 days from the date of written cancellation. You will be responsible for arranging the safe return to us of any unwanted products by recorded delivery to our address. the costs of which will be borne by you.
If you have cancelled your order because of the unsatisfactory condition in which the products were received, Shana Fagan Photography may request a photo of the damaged products delivered and ask you to return the products, if appropriate. In this event, Shana Fagan Photography will pay the cost of recorded delivery to our address below and may request a scanned copy of your postage receipt.
You do not need to provide your reasons for cancellation, however all feedback helps Shana Fagan Photography to continuously improve its service.
Refunds – Physical Products
If you cancel your order as specified in the Cancellation and Returns – Physical Products section, or in the event of complete loss during transit, you will be entitled to a full refund of the products purchased, including outbound shipping charges.
A refund will be submitted within 14 days following our receipt of the returned products from you, or once confirmation of complete loss is received from the shipping company.
In the event of receiving delivery in an unsatisfactory condition due to damage incurred in transit, or following complete loss in transit, you may prefer a reissue of the products ordered instead of an order cancellation.
Where delivery is received in an unsatisfactory condition, Shana Fagan Photography will first request details in writing by post or email and a photo of the damaged products, as delivered, within 14 days of the delivery date.
Once a reissue is agreed with Shana Fagan Photography, identical products will be reissued and dispatched to the original confirmed delivery address within 2-3 weeks.